The basics of user interviews

We who work in the usability industry constantly talk about the importance of speaking to the very people that will use the products we are creating. UX legends like Jakob Nielsen and Steve Krug, among others stress this again and again. However when looking more closely at the research available online, the advice on how…

Illusory superiority

“Oh man, this design is soooo stupid”. This is something that most of us have probably said at some point, and we are probably right when saying it. But how often do we follow up by thinking “I would have done it this way instead”? And to take it even further, how often do we…