On user observation

I think I’ve said it before, and I’m going to say it again: You are not doing UX if you are not talking to users! Sometimes I meet people who call themselves interaction designers who says it’s not part of their job to meet clients. I can buy that if there is a user researcher…

A friendly face

I was standing on the platform, waiting for the train to arrive when a gentleman in his fifties walked up to the ticket machine and loudly started to complain that he was unable to use these kinds of automatic ticket dispensers. As the words kept flowing from his mouth I could deduce that he was…