A friendly face

I was standing on the platform, waiting for the train to arrive when a gentleman in his fifties walked up to the ticket machine and loudly started to complain that he was unable to use these kinds of automatic ticket dispensers. As the words kept flowing from his mouth I could deduce that he was…

Bad usability and stress

User Experience is a constantly growing field. Ever since Apple released their MP3 player, their mobile phone and then the iPad, users started to realize they could be picky. They realized that they could start getting software that was BOTH beautiful and easy to use and so software companies had to adapt. The ones that…

The basics of user interviews

We who work in the usability industry constantly talk about the importance of speaking to the very people that will use the products we are creating. UX legends like Jakob Nielsen and Steve Krug, among others stress this again and again. However when looking more closely at the research available online, the advice on how…