On user observation

I think I’ve said it before, and I’m going to say it again: You are not doing UX if you are not talking to users! Sometimes I meet people who call themselves interaction designers who says it’s not part of their job to meet clients. I can buy that if there is a user researcher…

The screw you effect

There is a saying in our business that if you are not talking to users, you are not doing UX, and I strongly agree with this statement. How else are we going to keep our assumptions about target groups in check? Communicating with users however, can be far from unproblematic, but luckily for us, there…

The art of eavesdropping

I was having lunch at a restaurant, by myself because my lunch date stood me up. I am however ready to forgive him because of a fraction of a conversation that I happened to pick up as I was aimlessly sifting through my Twitter feed. What I heard was a woman responding to something by…

The case of dancing bears

As an advocate for good user experiences, I try to collect examples of profitability where good UX have been implemented. I always felt I needed to focus on the monetary aspect because it is relatively easy to describe other benefits of easy to use apps, enjoyment and good learnability, but the profit can be hard…

Seven plus minus two

When I was studying cognitive science, one thing that came up several times was the capacity of our working memory. If you are unfamiliar with the term, it goes like this. You have two major memory systems in your head, one is long term memory which stores all of the things you recall about your…